WE WILL MAKE IT EASY FOR YOU
We want to put you in control by making sure that it is easy for you to work with us. Whether you have an urgent enquiry, a need for information, a technical query or a problem, the process of interacting with the County FA should be as easy as possible. Whatever your needs or personal requirements, we’ll keep our promise to see things through.
We will use your feedback to ensure that our programmes, workshops and other services are deployed in ways that make it easy for you and that maximise participation as a consequence.
You can telephone our office between the hours of 8.30am to 4.30pm, Monday to Friday. If you need to contact us outside of these hours then you will be able to email us at firstname.lastname@example.org or telephone 01202 682375 where you will be able to leave a message. We will continue to work on finding better ways to allow you access to County FA expertise outside of usual working hours.
We will answer telephone calls as quickly as possible. If the specific colleague you wish to speak to is not available, you will always be able to leave a message, speak to another available colleague or expect a call back within 24 working hours.
You can make a pre-arranged appointment to meet with any specific members of our team. All staff details are available on our website. http://www.dorsetfa.com/about/board-and-staff
If you email us, you should expect a response within 24 working hours. Where the enquiry is related to either Discipline or Safeguarding the response time may vary in order to allow the regulatory process to be carried out pending investigations. If the person you are emailing is unavailable, you should expect an automated ‘out of office’ reply together with a number to call if your enquiry is urgent. Due to the nature of our work some members of staff may be away from their desks / email for several days at a time. In such circumstances, customers will receive an automated response to emails advising them who to contact if the matter is urgent.
The County FA has the following social media accounts:
The majority of people working to develop and administer grass roots football give their time voluntarily, so the best way we can match this passion and commitment is by demonstrating that we have your best interests – and those of the game – at heart at all times.
We therefore commit to recruiting, training, supporting, coaching and developing colleagues who excel at customer service, embedding a service culture in all of our operations.
• We will listen carefully to you and ensure we fully understand your needs.
• We will always be polite and helpful.
• We will always act with integrity.
• We will always treat you with respect.
• We will always be open and transparent.
We will strive to provide the best possible service to all of our customers and stakeholders, irrespective of their gender, race, ethnic origin, disability, age, nationality, national origin, sexuality, religion or belief, marital status and /or social class.
All of the talents and resources of the County FA will be fully utilised to maximise the levels of service offered.
It’s only when things go wrong, that our true commitment to customer service is exposed, so if you have a problem you must be able to count on your County FA.
We therefore make the following promises.
We will make it easy for you to contact us with comments and improvement suggestions. Simply email email@example.com or telephone 01202 682375 where your comments will be acknowledged. We may contact you to find out more.
If you have a complaint, please telephone us in the first instance on 01202 682375 or email firstname.lastname@example.org and we will do whatever we can to resolve the problem.
If you prefer to write to us please address your letter to:
Dorset County Football Association
If you could explain why you are unhappy and enclose all of your contact details. We will then provide a full response within 7 working days.
If the matter requires more time to resolve then we will acknowledge your letter within 48 hours, clearly explain why the process may take longer and tell you when to expect a full response.
In order to provide the best possible service, to better understand your needs and to speed up problem resolution, we encourage the resolution of complaints by email. Rest assured, however, that we take every complaint seriously and will endeavour to learn from our mistakes and use the experience to improve service for everyone.