Correspondence - Acknowledged within 48 hours of receipt by the recipient
Telephone calls - Return calls same day or upon first day of return.
Out of office reply put on if member of staff is out of office for more than one day.
Emails - Out of Office reply put on if out for more than 1 day
Return emails on same day or upon first day of return
Discipline - Processed at end of week of receipt. Decisions of Commissions dispatched within seven working days.
Complaints - Complaints should be made in writing in letter format and signed by the complainant to:
The Chief Executive
Dorset County Football Association Limited
County Offices
Blandford Close
Hamworthy
Poole, BH15 4BF
and will be dealt with within twenty one days.